1 - 3 years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
Medicare & Medicaid benefits
Labor & Delivery benefits
Understanding and explaining EOBs
Grants and research
Black Lung qualification
COBRA benefits
Healthcare Sharing Ministry coverages
Billing and back-end processes
Defense Enrollment Eligibility Reporting Systems (DEERS) process