High school diploma or GED required
Minimum of 6 months of call center, customer service, or dispatch experience
Basic computer skills and ability to navigate multiple systems
Proficient in English
Must reside in Puerto Rico and be authorized to work in the U.S. permanently.
Ability to successfully complete a background check, credit check, and security fingerprinting
Must be available to work any 8-hour shift, Monday through Sunday
Maintain an average quiz score of 80% or higher and complete all required E-Learning courses.
Secure wired high-speed internet connection, including a verified speed test of at 50 Mbps download & 10 Mbp upload; (Wi-Fi not permitted).
Dedicated workspace with a desk, chair, and a quiet, distraction-free environment.