At least one year experience in the Retail operations support Industry
Hands-on experience with IBM Sterling B2B Integrator and/or IBM Sterling File Gateway, including maps, business processes, partner configurations, routing, monitoring, and operational support
Retail, distribution, logistics, transportation, or supply-chain integration experience
Experience with Oracle Transportation Management (OTM), particularly carrier tender, shipment-status, or freight-invoice integrations, and transportation transaction sets such as EDI 204, 990, 214, and 210
Broader experience with common retail and supply-chain EDI transaction sets, including purchase orders, purchase-order acknowledgements, advance ship notices, invoices, inventory or product activity, and related partner documents
Experience with XML, flat files, APIs or web services, middleware or SOA, managed file transfer, and hybrid EDI and non-EDI integration patterns
Experience with certificate lifecycle management, AS2 partner setup, encryption and signing concepts, and secure B2B connectivity using AS2, SFTP, FTP, or VAN-based transport
Experience building EDI monitoring, alerting, reporting, scripts, or automation and analyzing transaction-volume and error trends to reduce manual support effort and improve partner quality
Experience supporting Cloud or SaaS products and coordinating with external software or automation vendors
Scripting or automation experience (for example PowerShell, Python, or comparable tools) used to improve monitoring, triage, reporting, or repetitive support work
ITIL certification or demonstrated use of ITSM best practices