Strong hands-on desktop support and technical troubleshooting experience.
Experience supporting Windows operating systems and Microsoft Office.
Strong knowledge of computer hardware, SSDs, peripherals, and general break/fix support.
Experience with Active Directory.
Experience with ServiceNow or similar IT service management/ticketing tools.
Experience with Intune and/or Autopilot.
Working knowledge of PowerShell.
Understanding of TCP/IP and basic networking concepts.
Experience troubleshooting hardware, software, and connectivity issues.
Strong documentation and ticket-management skills.