Bachelors degree in business or a related field, or equivalent experience.
Minimum of 2 years of related experience, including consultation experience working with professionals in financial services or a similar industry.
Experience coaching and training professionals on technology and best practices.
Minimum of 2 years of relevant technology support experience.
Advanced knowledge of computer and mobile device hardware and software troubleshooting.
Proficiency in using software support tools to diagnose and resolve technical issues.
Strong desktop support skills, including Level 2 troubleshooting in a corporate field office environment.
Hands-on experience with Windows 10 desktop support, imaging, and configuration.
Experience with hardware break-fix, including diagnosing and repairing or coordinating repairs for devices.
Active Directory support experience, including user access and permissions troubleshooting.
Infrastructure and network support experience, including router and Cisco switch support.
Network troubleshooting skills in LAN and local office environments.
Experience supporting Office 365 applications and related productivity tools.
Ability to understand sales-focused software technology and clearly articulate its benefits and uses to select audiences.
Ability to manage escalations and project-related activities for technology implementations and upgrades.
Bachelors degree in Computer Science, Management Information Systems (MIS), or equivalent significant experience.
Experience providing corporate field office IT support, including end-user training on IT best practices and troubleshooting.
Experience providing advanced project consultation and subject matter expertise for technology remodels, new office buildouts, and upgrades.
Experience managing third-party technology vendors and coordinating solution implementations.