Proven work experience as a Customer Service Analyst or similar role.
Associate's degree in business-related field required.
Minimum of 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles
Strong understanding of rotating equipment failure modes (bearing failure, lubrication, misalignment, imbalance, gear wear
Experience interpreting technical drawings, part catalogs, and specification sheets
Skilled in all MS Office products
Working knowledge of ERP systems