5+ years of experience in desktop support, end-user computing, service desk, technical support, or a comparable IT support environment.
Strong Windows 10/11 administration and troubleshooting experience.
Hands-on Microsoft 365 support **and day-to-day administration experience**.
Experience administering Active Directory and Microsoft Entra ID, including user provisioning, account maintenance, group management, access requests, and basic identity troubleshooting.
Experience supporting desktops, laptops, printers, peripherals, and mobile devices.
Experience providing both onsite and remote technical support in an enterprise environment.
Familiarity with ITIL principles and structured IT service management processes.
Experience supporting executives or other high-visibility business users.
