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Director Of Agent Development

Houston,TX

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1254 Director Of Agent Development jobs in Houston,TX

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Senior Philanthropy Director/ Transformational Giving

American National Red Cross

South Houston, TX 77587

New, Posted 1 day ago
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Assistant Director - Center Leader

The Learning Experience

Houston, TX 77084

OnsiteChildcare AssistanceHealth Insurance

  • Experience working with infants through preschool aged children
  • 3 to 5 years of center leadership or management experience preferred
  • Bachelor's degree in Early Childhood Education or related field preferred
  • Strong understanding of state licensing regulations
  • Must meet all state specific licensing requirements
SmartExplore AI is experimental.
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Border Patrol Agent (Entry Level) – Up to $60,000 Hiring Bonus

United States Customs and Border Protection

Houston, TX 77024

$49,739-$89,518/yr
$60,000 bonus
Bilingual Preferred
New, Posted 1 day ago
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Center Director

The Learning Experience

Spring, TX 77379

~ 53 min OnsiteFlexible ScheduleHealth InsurancePaid Time Off

  • Must have professional teaching experience with infants to preschool children.
  • Must meet state specific guidelines
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New, Posted 1 day ago
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Director of Revenue Accounting

UVA Health

Houston, TX 77084

Onsite

  • Director of Revenue Accounting
  • RELOCATE TO VIRGINIA OPPORTUNITY
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Border Patrol Agent (Entry Level) – Up to $60,000 Hiring Bonus

United States Customs and Border Protection

Houston, TX 77088

$49,739-$89,518/yr
$60,000 bonus
Bilingual Preferred
New, Posted 8 hours ago
ZipRecruiter
Sales Manager

Texas Iron and Metal

Houston, TX 77084

Urgently Hiring
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Director Of Medicare CSR Experience

TEKsystems

Houston, TX 77084

$120,000-$150,000/yr
OnsiteHealth Insurance

  • Director is responsible for overseeing and leading all customer experience functions within a medicare health setting.
  • The Director will provide strategic leadership, ensure adherence to county and regulatory requirements, and drive best practices across care management operations.
  • Provide leadership, direction, and oversight of the case management department, including staffing, performance management, and process improvement initiatives
  • Build the Experience Center
  • Design internal member Experience Center in Houston, including hiring, onboarding, and developing agents and leads.
  • Create a high-performing, mission-aligned team from diverse backgrounds, unified around delivering a gold standard in member experience.
  • Develop SOPs, quality frameworks, agent onboarding programs, and performance infrastructure from the ground up.
  • Establish and own all KPI baselines: NPS, CSAT, FCR, AHT, and voice-of-customer feedback loops.
  • Deliver Member Loyalty
  • Identify, evaluate, and implement AI-driven solutions: sentiment analysis, agent co-pilot tools, IVR optimization, call quality monitoring, and self-service automation.
  • Leverage AI for training design, simulation-based learning, and knowledge management.
  • Develop 'Next Best Action' scenarios to proactively enrich the member experience.
  • Partner with IT to define a 'no wrong door,' channel-agnostic member journey.
  • Own and rationalize existing third-party call center relationships, both stateside and offshore, with a path toward full insourcing.
  • Work cross-functionally with Sales, Marketing, Provider Engagement, Clinical Operations, Claims, and Enrollment to cascade clear direction to your team.
  • Own P&L; accountability for the Experience Center.
  • This is a Permanent position based out of Houston, TX 77070.
  • The pay range for this position is $120000.00 - $150000.00/yr.
  • Comprehensive benefits package including medical coverage options (Aetna and Kaiser), dental and vision plans, and income protection through short- and long-term disability.
  • Additional offerings include life and AD&D; insurance, accident and critical illness coverage, hospital indemnity insurance, and universal life with long-term care options.
  • Employees also have access to a Flexible Spending Account (FSA), legal and identity protection services, and supplemental programs such as Genomic Life, along with a variety of additional voluntary benefits.
  • This is a fully onsite position in Houston,TX 77070.
  • This position is anticipated to close on May 26, 2026.
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New, Posted 14 hours ago
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Director of Project Management – HVAC/Assembly

Airx

Houston, TX 77047

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Senior Philanthropy Director/ Transformational Giving

American National Red Cross

Houston, TX 77084

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