Experience troubleshooting enterprise PCs, monitors, docking stations, USB-C/Thunderbolt, graphics drivers, BIOS, firmware, and related hardware issues beyond basic rebooting or hardware replacement.
Ability to reproduce technical issues, build test configurations, perform A/B and known-good vs. failing comparisons, change one variable at a time, and identify the actual root cause.
Experience testing and validating hardware, drivers, firmware, BIOS, and OS changes.
Must be able to independently research unfamiliar problems, document findings, and verify that a fix actually resolves the issue.