In-depth knowledge of computer hardware, software, and networking, including hands-on experience with Windows-based environments.
Familiarity with network troubleshooting, services, and tools related to firewalls, VPN, TCP/IP, network routing, and switches.
Proven experience with helpdesk or IT support tasks and using issue tracking systems.
Associates degree in computer science or related field. OR equivalent work experience.
2-4 years of experience.