High School Diploma or General Education Development (GED)/equivalent required.
5+ years' leadership experience in a third-party logistics (3PL) or contract logistics, manufacturing, or similar operations environment.
Demonstrated experience managing site-level operations with financial accountability.
Strong functional knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP, i.e. SAP, Oracle, etc.), and reporting/data tools.
Experience managing customer-facing operations in a contract or service-based environment.
Strong working knowledge of operational KPIs, labor planning, and cost management.
Working knowledge of LEAN, Six Sigma, or structured continuous improvement methodologies, with experience applying tools in live operations.
Experience developing and using performance dashboards, scorecards, and KPI reports to manage site performance.
Ability to create, track, and analyze operational metrics related to safety, quality, delivery, cost, and productivity.
Experience supporting or leading continuous improvement initiatives using data and structured problem-solving approaches.
Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
