247 Center Representative jobs in Kernersville,NC

The service coordinator will have other projects assigned by the service manager
Direct all road technicians in an efficient manner as they carry out their responsibilities
Accept and review technician's paperwork communicating with technicians to ensure proper paperwork completion
Handle road service jobs in their entirety from answering and documenting incoming service calls, to dispatching, to preparing paperwork and passing to service administration and parts, to final review and closing of service jobs
Open service quotes generated by technicians, build, send to customers, quotes, and finalize them
The service coordinator will have other projects assigned by the service manager that cover a wide range of planned and emergency tasks in the service department
Politeness and professionalism with customers representing Tri-Lift every minute of the day is a constant primary duty
Taking service calls and directing proper technician to customer location
Open road service work orders as needed
Directing tech how to comply with customers' policy and procedures
Work with Corporate Shop Service Administrator to move labor assets into and out of the shops as needed
Review and confirm accuracy of paperwork and terminology
Keep records and notes of work in progress
Communicate with customer with estimate time of arrival and follow up of service provided
Set planned maintenance visits with customers when necessary and work with technicians to efficiently schedule
Work with parts department to ensure that parts are ordered in a timely and correct manner
Schedule any short notice training for technicians as required
Focus on making every work hour a profitable hour for the company
Manage workflow of all service calls
Review tech timecards to ensure they are being kept up to date in real time
Ensure tech timecards correspond with work orders
Post techs time into the system properly
Make sure completed jobs are quickly moved along for processing
Check with each technician at the end of the day and note all issues requiring priority attention
Prepare the tech schedule for the next day
Verify that technicians are aware of any changes from their normal schedule
Open quotes for technicians
Pass quotes to parts
Build quotes with the help of the Corporate Shop Service Administrator
Send quotes out to customers
Call customers to make sure quotes are received
After one week call customers on quotes a second time
Finalize quotes after second call as a SALE LOST SALE or PASS TO PRODUCT SUPPORT
Make sure warranty parts are turned in by technicians immediately
When using a company vehicle, you are responsible for the safe operation of the vehicle and to follow all traffic laws
Company vehicles are to be used for company business only
Any traffic violations, citations, fines, related to driver's actions are the responsibility of the employee to pay as ordered when operating a company vehicle or personal vehicle on company business
Our insurance carrier conducts annual driver record screening
You must meet the qualifications and be insurable by our insurance carrier to operate a company vehicle or a private vehicle while conducting company business
Core Competencies include explaining situations clearly, dealing with conflict, interpersonal savvy, reading others, active listening, demonstrates empathy, accommodating to clients, level-headedness, honest and trustworthy, displays insight and intelligence, develops technical knowledge, documenting actions and results, staying on task, managing the schedule, multitasking, follows rules and regulations
Lead Generation develop a working knowledge of all the products and services supplied by Tri-Lift NC
PHYSICAL DEMANDS includes ability to perform strenuous and heavy work, exert force up to 100 pounds on occasion and frequently handle loads to 50 pounds, physical stamina to perform continuously with full body motion for climbing, reaching, pulling, walking and lifting
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
WORK ENVIRONMENT includes maintenance environment with potential equipment movement hazards as well as exposure to chemicals and solvents; work at customer locations including manufacturing, warehouses, cold storage facilities; exposure to moving mechanical parts, fumes, toxic or caustic chemicals, risk of electrical shock; noise level usually moderate
Explaining situations clearly
Dealing with conflict
Interpersonal savvy
Reading others
Active listening
Demonstrates empathy
Accommodating to clients
Level-headedness
Honest and trustworthy
Displays insight and intelligence
Develops technical knowledge
Documenting actions and results
Staying on task
Managing the schedule
Multitasking
Follows rules and regulations

SmartExplore AI is experimental.

New, Posted 16 hours ago

Patient Care Technician

Health Systems Management

Kernersville, NC 27284

$2,000 bonus

Flexible Schedule

Apply Directly

Music Teacher Store 4205

Music&Arts

Winston Salem, NC 27110

iHire

Insurance Agent

HealthMarkets

Greensboro, NC 27401

New, Posted 1 day ago

Apply Directly

Sr. Customer Service Representative - Stock Yards Lexington

US Foods

Lexington, NC 27295

$21-$22/hr

~ 37 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

High School diploma or equivalent required.
Minimum of three years experience in customer service call center environment required.
Excellent verbal communication skills and problem resolution ability required.

SmartExplore AI is experimental.

Apply Directly