Associates degree, or equivalent experience in computer software and hardware
3-5 years of recent experience with technical support of personal computer-based hardware such asPC, Mac, mobile devices, copiers, printers, and peripherals.
Experience with PC imaging technologies (Microsoft Deployment Toolkit and Autopilot).
The ability to assess hardware and software issues and make technical decisions with minimal supervisor assistance.
Experience providing software support for various Microsoft operating systems and MicrosoftOffice 365 Suite of products.
Active Directory knowledge including user administration, OU structures, computer objects
Basic knowledge of network troubleshooting
Previous experience supporting Multi Factor Authentication products.
Previous experience providing second level support in a corporate environment.
Working experience with, but not limited to, the following process areas: incidentmanagement, problem management, patching.
Experience with software push technology.