Bachelors degree or equivalent combination of education and experience in Computer Science,Engineering, Service Desk, or a related field.
8+ years of recent experience designing and implementing client computing related solutions(technology, infrastructure, tools, and services).
Experience in, but not limited to, some or all of thefollowing technology areas:o 365 Serviceso Active Directory (including AAD) operations and group policyo InTune for mobile device management and application management (MDM/MAM) andconfiguration managemento End user device patchingo AAD SSO integrationso Windows desktop operating systems (10/11)o Software packaging processes and technologyo Workstation imaging processes and technology (MDT)o Creating and modifying scripts with modern tools such as PowerShell.o Supporting and implementing changes for Azure Active Directory including Enterprise Applications, Conditional Access policies, Self Service Password Reset.o Workstation/laptop deployment solutions (i.e. Microsoft Autopilot)o Software packaging and deployment solutionso Security controls such as MFA, SSO/Federation, EDR (Microsoft Defender ATP or similar),anti-malware (Symantec), whole disk encryption, etc.o Migrating customers to Microsoft365/O365 serviceso Implementing and supporting Azure Virtual Desktop serviceso LAN\WAN\VPN\Wireless technologies and concepts
Working experience with, but not limited to, the following process areas: incident management,problem management, change management, patching, identity and access management (IAM),lifecycle planning, asset management, configuration management.
Working experience of organizational and management practices as applied to the analysis andevaluation of IT service desk operations including experience with incident, problem and change management.
Working knowledge of technologies commonly utilized in manufacturing and hospitality.
Level 3 support, desktop, windows, AD, Active Desktop, Entra ID, active directory, desktop engineering, powershell, windows 10
Level 3 support,desktop,windows,AD,Active Desktop,Entra ID,active directory,desktop engineering,powershell
