Bachelor's degree in business, operations, insurance, or related field required or equivalent experience may be considered.
Minimum of four to six years of progressive experience in customer service, operations, insurance, or related field required.
Minimum of three years of experience leading projects, workstreams, or cross-functional initiatives required.
Experience in testing, system implementations, or operational change activities required.
Experience in process improvement and workflow optimization required.
Experience working cross-functionally with business and technical teams required.
Experience with project methodologies required.
Willingness to pursue ongoing job-related training and development required.