Bachelor's degree in computer science, Engineering, or a related field accompanied by 8+ years of IT proven experience, or equivalent professional experience.
Proven Experience in Technical Support or equivalent: 5+ years.
Must demonstrate proficiency in Networking, multicast, TCP/IP communications
Strong skills in working with Unix/Linux OS.
Comfortable with scripting with Powershell, Ansible playbooks.
Hands on experience of GIT and tools like Jenkins and Kubernetes.
Experience of using AI tools, developing skills and using them for fixing issues.
Familiar with VmWare/HyperV provisioning/deployment and how virtual environments work.
Familiar with various web architectures, platforms, and frameworks
Must be able to be licensed in multiple jurisdictions
Must be available for after-hours support and travel as needed to customer sites.