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Sr. Digital Product Support Specialist

Abbott Laboratories

Livermore, CA 94551

Bachelor's Degree

Within 15 miles of Livermore, CA

OnsiteEducation AssistanceRetirement Benefit

  • Maintain important records efficiently and accurately
  • Ability to work independently and as a full-time employee
  • Experience with web conferencing technology
  • At least three years of experience developing relational database applications with complex MS SQL or Oracle
  • Analytical and detail-oriented with in-depth technical knowledge and problem-solving skills
  • Digital Product Support call center experience including process and procedures
  • Maintain confidentiality of information processed or prepared
  • Troubleshooting proficiency - ability to duplicate problems and define root causes using designs, code, or specifications
  • 5+ years of experience providing technical support for software applications
  • A bachelor's degree in computer or information systems or relevant technical discipline or equivalent work experience
  • Demonstrated ability performing a Digital Product Support role to effectively research and resolve complex technology problems, provide software support and testing, documentation and technical training
  • At least three years of experience creating scripts, testing in QA and implementing large data updates into production databases
  • Exceptional telephone etiquette
  • Customer education and product training
  • CRM and defect tracking system experience
  • Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines
  • Ability to easily adapt to and learn new technologies
  • Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner
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