3-4 years of experience in a Service Desk, Help Desk, or Desktop Support role.
Experience supporting Windows and/or macOS operating systems.
Strong knowledge of Microsoft 365 and Office 365 applications.
Familiarity with ticketing systems such as ServiceNow.
Experience using remote support tools such as Bomgar.
Understanding of networking fundamentals, including DNS, DHCP, Wi-Fi, and basic connectivity troubleshooting.
Ability to troubleshoot common desktop hardware and software issues.
Experience documenting technical issues and resolutions within a ticket management system.
Ability to work onsite Monday through Friday during standard business hours.
Flexibility to provide occasional after-hours or weekend support as needed.