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Experience supporting international shipments, global customers, or export processes
Comfortable multitasking and managing time in a structured workflow
Experience with an ERP system (any platform helpful)
Typical start dates are on Tuesdays
Schedule: Hybrid (Mon/Fri Remote, Tue–Thu Onsite)
Strong attention to detail and documentation accuracy
The Standard 40 hour workweek
Professional communication skills (written and verbal)
Customer service experience in any industry
Hours: 8:00 AM–5:00 PM (1?hour lunch)
In person interviews required
Ability to ask questions, take feedback, and learn quickly
Pay: $25/hr
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements
Hands on Salesforce experience
Experience working in Oracle Order Management, Oracle Service Contracts, or another Oracle module (strongly preferred)

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Spectrum

Austin, TX 78758

Adherence to company policies, procedures and standards
3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience
Bachelor's or associate degree in a technical field or equivalent education and training
Ability to isolate equipment, facility and network component problems
Ability to identify, analyze and troubleshoot technical issues efficiently
Ability to read, write, speak and understand English
Ability to master technical support tools and systems
Ability to prioritize, organize and follow established procedures
Knowledge of coax and fiber technologies
Sound judgment and initiative
0-1+ years' experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services
Ability to deliver excellent client service
Knowledge of Windows, Word, Excel and Outlook
0-1+ years network troubleshooting in a 24x7 Operations Center
Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms