University degree or equivalent.
Three to five years in a front-line IT support role
Microsoft Windows 7, Windows 10 desktops and laptops
Microsoft Office 2010, 2013 and 2016 productivity software
Microsoft Active Directory, Exchange Server and Windows Server
Mobile phone devices (iOS, Android)
Cisco AnyConnect VPN Configuration and Administration
Mac OSX installation and configuration as well as Office for Mac
Enterprise experience in deploying, managing and supporting macOS and iOS platforms
Administration of macOS within JAMF Pro including mass deployment of software, configuration and modular imaging
VPP, DEP, MDM and APNS technologies
Ability to triage all Apple ecosystem hardware
Various printers, scanners, some fax services
Polycom Video Conferencing Administration
Enterprise Level AV Administration and Support
Enterprise Level Backup Systems and Support
Exposure to Telecoms systems such as Avaya, Cisco, and Shoretel
Experience to recognize and recommend changes to support procedures and user guidance as part of an ongoing improvement
The ability to lift 60 lbs.
Work a flexible work schedule with occasional late nights and weekends.