Bachelor's degree in Business, Finance, Accounting, Economics, or a related field.
10+ years of mortgage loan servicing experience.
5+ years of leadership experience managing multiple teams or departments.
Strong knowledge of residential mortgage servicing operations.
Strong understanding of compliance, risk management, audits, and operational controls.
Experience developing policies, procedures, and process improvement initiatives.
Knowledge of loan servicing platforms and systems.
Mortgage Loan Servicing
Loan Operations Management
Regulatory Compliance
Risk Management (RCSA)
Commercial Lending
SBA Servicing
Process Improvement
KPI Development & Reporting
Audit Management
Vendor Management
Project Management
Extensive experience in residential mortgage servicing operations.
Experience managing servicing workflows, escalations, and regulatory requirements.
Strong understanding of post-closing loan servicing functions and operational leadership.
Experience overseeing multiple servicing functions and teams.
Expertise in operational risk, compliance, and process improvement.
