Flexibility for weekends and different hours during peak seasons is required.
Ability to travel for client visits is required.
Bachelor's degree from an accredited college or university or equivalent work experience
One to two years of call center management experience required.
Experience managing programs with varying service objectives, agent skill requirements and technical solutions.
Excellent attendance history is required.
Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions
Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements.