High School diploma or GED
Be at least 18 years of age
Minimum 5 years of customer service experience.
Experience handling customer satisfaction issues, call center operations, or case management functions.
Working knowledge of lemon law processes within the US, warranty policies, automotive retail and dealership operations, and escalation processes
Experience managing escalated customer concerns and complex case resolutions.
Must reside in the United States and have a valid U.S. address for residence.
Only applicants who are legally authorized to work in the United States will be considered for this position.
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
