Experience: Cable/telecommunications experience such as Field Operations or Maintenance Tech of at least 1 year; Dispatch, Call Center Tier or help desk support experience of at least 1 year
Technical Skills: A solid understanding of Hybrid Fiber Coaxial (HFC) network concepts, DOCSIS, end-user support principles; ability to use tools to effectively troubleshoot basic HFC related issues
Skills: Strong communication, adaptable, quick learner
Abilities: Troubleshooting, problem solving, works well on teams
Schedule: Must be able to work all shifts including evenings, weekends and some holidays
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
