Experience in a client-facing IT Support, Help Desk, or Desktop Support role.
Strong experience supporting both Windows and Mac environments.
Hands-on experience troubleshooting hardware, software, mobile devices, printers, and connectivity issues.
Experience supporting Audio Visual (AV) technologies, conference rooms, and video conferencing solutions.
Familiarity with ticketing systems such as ServiceNow.
Understanding of ITIL-based support processes and best practices.