1410 Java Developer jobs in Marietta, GA

Bachelor's Degree or equivalent experience
Under supervision of Product Support Engineering Manager, configure systems to duplicate & troubleshoot customer problems
May support Engineering design and development efforts
Must be experienced with troubleshooting all aspects of PC operation - from problems turning on the initial display - to hardware & configuration-related aspects of system operation
1-3 years of experience in computer test and support environment or equivalent
Inform Product Support Engineering Manager about anomalies that require Engineering investigation correction in manufacturing processing
Provide direct phone & e-mail support for Trenton customers & potential customers
Create test reports to define the performance of products currently in development
May contact other manufacturers' support departments to help uninformed/unskilled Trenton customers
Ability to learn new computer-related technologies and how they are tested/verified within the computer system
Escalate failures found during product development testing to appropriate engineer (s), Product Support Engineering Manager and Product Support Engineering Lead.
Under supervision of Product Support Engineering Manager or Product Support Engineering Lead, perform required testing on Trenton products currently in development
Record specific customer information for each technical support call using appropriate database
Familiar with standard PC peripherals such as com-ports, parallel ports, hard disk drives and controllers, video controllers, network interfaces, keyboard & mouse controllers - as well as associated cables, power supplies and backplanes
Thorough knowledge of personal computers and operating systems
Will acquire thorough knowledge of all released Trenton Systems products, including capabilities and limitations
Product Support Engineer Job Requirements
Identify and manage risk in products, processes, and environment