High school diploma required.
At least 2+ years of experience in a medical front desk, medical secretary, patient access, or back office role within a hospital or high-volume medical clinic.
Proficiency with electronic medical record (EMR) systems and medical records management.
Solid understanding of medical terminology.
Demonstrated knowledge of insurance companies, coverage requirements, and pre-authorization processes.
Experience with patient scheduling in a healthcare environment.
Experience working in a back-office, nonpatient-facing medical environment.
Ability to manage multiple physician schedules and high patient volumes efficiently.
Familiarity with healthcare workflows and coordination with hospitals and physician offices.