High school diploma or equivalent
Ability to read, write, speak and understand English and Spanish
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
Ability to work variable hours; may include weekends, holidays, and split days off
Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
Effective computer and consumer electronics skills
Ability to use personal computer and relevant software applications including the billing system
Proven verbal and written communication skills
Ability to handle irate customers and resolve issues
Ability to prioritize and organize effectively
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
