1321 Desktop Support Manager jobs in Miami, FL
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Border Patrol Agent

U.S. Customs and Border Protection

Miami, FL 33147

$49,739-$89,518/yr

Paid Relocation to Miami, FL

Urgently HiringBilingual PreferredHealth InsurancePaid Time OffRetirement Benefit

  • U.S. Citizenship
  • One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations
  • Must have had primary U.S. residency for at least three of the last five years
  • Must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday
  • Ability to gather concise information through questioning, observation, and examination of documents and records
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Call Center Workforce Management Manager

Teleperformance

Hialeah, FL 33002

~ 21 min OnsiteUrgently HiringFlexible ScheduleHealth InsurancePaid Time OffRetirement Benefit

  • Minimum 3 years call center experience
  • Ability to understand, analyze and report on call center metrics
  • 2 years WFM experience
  • Must be able to provide leadership and direction to mission control analysts, scheduling analysts and coordinators to drive efficiency and optimize service delivery
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Proficient in MS Excel and WFM Software utilized by projects being managed (i.e., Blue Pumpkin, IEX, Aspect, etc.)
  • Must demonstrate strong analytical, numerical and problem-solving skills
  • Flexible schedule and impeccable attendance record
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Senior Quality Manager

ManTech International

Doral, FL 33126

Onsite

  • Knowledge of process improvement methodologies (e.g., Lean Six Sigma)
  • 9+ years of experience with 5+ years of position-relevant Quality Manager experience
  • Ability to conduct inspections and audits to ensure compliance with quality standards
  • Must have an active Interim Secret clearance with the ability to obtain a Secret clearance
  • Experience in developing and implementing Quality Management Systems
  • Knowledge of various testing methodologies and techniques
  • Experience in a Government QA project environment
  • Bachelor's degree in STEM or business field or 4 years of additional experience in lieu of a required Bachelor's degree
  • Experience in preparing Quality Reports and presentations for management
  • Strong understanding of quality control and quality assurance processes
  • Experience in designing and executing test plans for products and production equipment
  • Extensive knowledge of quality management principles, methodologies, and standards (e.g., ISO 9001, CMMI)
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Quality Assurance (QA) Manager, SME

CACI International Inc

Doral, FL 33126

Onsite

  • Quality Assurance (QA) Manager, SME
  • Demonstrates proficiency in developing and maintaining Quality Management Plans (QMP), managing expectations through appropriate methodologies, and identifying risks and opportunities for improvement
  • 13+ years of relevant experience
  • US citizen with active Secret security clearance
  • Expert in quality assurance processes, with particular emphasis on meeting customer expectations and objectives
  • Possesses comprehensive knowledge of problem identification, root cause analysis, and issue resolution, coordinating effectively with stakeholders
  • Exhibits strategic expertise in business planning, process improvement, and leading key discussions from both business and technical perspectives
  • Bachelor's degree in related field of study
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Quality and Risk Specialist

BOOZ, ALLEN & HAMILTON

Doral, FL 33126

RemoteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

  • 2+ years of experience facilitating program Risk Review Boards (RRBs) or Risk Control Boards (RCBs)
  • 3+ years of experience developing and managing the program's Risk Register
  • Ability to obtain a Secret clearance
  • Bachelor's degree
  • 3+ years of experience implementing and updating Program Risk and opportunity Management Plan and Standard Operating Procedures (SOPs)
  • 3+ years of experience developing and overseeing the program's Risk Management Plan (RMP)
  • 2+ years of experience with Award Fee Determination Plan (AFDP)
SmartExplore AI is experimental.
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