5+ years of Service Desk, Desktop Support, or IT Support experience.
Strong experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Experience administering Active Directory and Microsoft Entra ID environments.
Advanced troubleshooting experience with Windows 10 and Windows 11 operating systems.
Experience supporting desktops, laptops, printers, peripherals, and mobile devices.
Working knowledge of networking fundamentals, including TCP/IP, DNS, VPN, and Wi-Fi troubleshooting.
Experience using enterprise ticketing systems such as ServiceNow, Jira, or similar ITSM platforms.