High School Diploma
3+ years of experience providing technical support, desktop support, or IT helpdesk assistance
3+ years of experience troubleshooting hardware, desktop operating systems (e.g., Windows, macOS), and standard business software
3+ years of experience using IT incident tracking or ticketing tools (e.g., ServiceNow, Remedy)
3+ Years of experience with operating systems, infrastructure, telecom and network support required
Must be 18 years of age
Participation in a non-prime 24 x 7 on-call rotation in response to reported field support incidents is required.
Candidates are required to pass a drug test before beginning employment.