Bachelors degree in technical field , or high school diploma/GED with 8 years of equivalent experience
4 years of experience
1 year of experience in a technical support role
Experience with audio/visual technology (hardware and software)
Experience supporting Windows, Mac OS, and mobile operating systems
Experience supporting Office 365 and similar business applications
Experience with ticketing systems and adhering to SLAs and OLAs
Ability to work flexible hours, including occasional evenings and weekends
Willingness to travel and work off-site
They should be familiar with Copilot, Copilot Agents, Cowork, Workflow, and Claude Code.
Strong fundamentals for using AI for process improvement and optimizing workflows