Bachelor's degree in business, operations management, public administration, or a related field, or equivalent experience.
Proven experience managing production or operational teams in a high-volume, regulated environment
Working knowledge of passport issuance processes and familiarity with applicable statutes, rules, and regulations governing U.S. passport operations.
Experience interpreting and enforcing policies, procedures, and compliance requirements within a government or government-contracted setting.
Experience reviewing production reports and using performance data to monitor workflow and achieve production goals.