Bachelor's Degree in Information Technology Management or Computer Science, or equivalent experience.
Minimum of 4 years of contact center, telephony, or unified communications related work experience.
CCaaS or on-premises contact center platform experience.
Knowledge of Workforce Management principals and contact center related KPIs.
Intermediate to expert level in Excel
Understanding of API's, XML, and IVR logic
Basic understanding of JavaScript.
Needs understanding of SFTP serves and data management.
Basic understanding of Postman and Powershell