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Customer Success Strategic Manager

Nashville,TN

812 Customer Success Strategic Manager jobs in Nashville,TN

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Starbucks - Nashville, TN

Manager, Technology Product & Solutions (Nashville, TN)
OnsiteEducation AssistancePaid Time OffRetirement Benefit
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Service Delivery Manager- Retail Infrastructure Vendor Management (Nashville, TN)

Starbucks

Nashville, TN 37247

HybridEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

  • 7+ years of related experience
  • 5+ years in Service Delivery, Vendor Management, Supplier Management, or Managed Services
  • 3+ years managing strategic suppliers and contracts
  • Experience owning **service performance (SLAs, KPIs, SLOs)** and driving corrective actions
  • Experience managing **cross-functional stakeholder relationships** across Technology, Finance, Operations, Procurement/Sourcing, and suppliers
  • Experience supporting **contract negotiations, renewals, amendments, and RFPs**
  • Experience leading operational reviews, governance forums, escalations, and executive communications
  • Strong analytical experience using operational data to drive supplier-performance improvements rather than simply reporting metrics
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Customer Support Platform Manager

A.O. Smith

Ashland City, TN 37015

Hybrid~ 34 minEducation AssistanceHealth InsuranceRetirement Benefit

  • Bachelor's Degree in related field.
  • 6+ years of experience leading/supervising customer service, contact center, technical support, or customer experience operations.
  • 5+ years of hands-on experience managing customer service technology platforms such as Salesforce, Five9, Genesys, NICE, Amazon Connect, Zendesk, or similar customer engagement solutions.
  • Demonstrated experience leading customer service technology implementations, system enhancements, or digital transformation initiatives.
  • Experience partnering with IT teams to implement customer service systems, integrations, workflow automation, customer routing, and omnichannel support solutions.
  • Strong understanding of contact center operations, customer experience management, workforce management, and customer engagement technologies.
  • Experience evaluating, recommending, and implementing customer-facing technologies such as webchat, SMS/text messaging, AI self-service tools, chatbots, or other omnichannel solutions.
  • Must possess excellent written and oral communication, and presentation skills.
  • Demonstrated people-oriented management experience.
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Customer Care Manager

McLain Agencies

Huntsville, AL 35810

~ 1 hr 53 min OnsiteFlexible Schedule

  • Ability to obtain a license is required
  • State and federal laws require licensing to sell certain insurance products
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3PL Customer Care Representative

McKesson

La Vergne, TN 37089

$18/hr

Paid Relocation to La Vergne, TN

Remote

  • High school diploma or equivalent
  • Typically requires 1+ years of relevant experience
  • Strong customer service and communication skills
  • Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
  • Ability to multitask and prioritize competing responsibilities
  • Strong attention to detail and sense of urgency
  • Ability to work effectively in a fast-paced, team-oriented environment
  • Strong computer and keyboarding skills
  • Ability to maintain schedule adherence and performance expectations
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Field Sales Representative

At&t

Hendersonville, TN 37077

$3,000 bonus
~ 29 min OnsiteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

  • Maintain a valid driver's license—be ready to drive, as we provide a company vehicle for official business use only
  • Employment is contingent upon successful completion of a background check, including drug screening, criminal history, and motor vehicle record
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Account Manager

Lamar Advertising Company

Nashville, TN 37219

$21-$23/hr
OnsiteHealth InsurancePaid Time OffRetirement Benefit

  • High school diploma or equivalent required
  • Or an equivalent combination of education and experience
  • Work requires an excellent command of the English language.
  • Proficient in Microsoft Office and Gmail applications
  • Must have a high level of interpersonal skills to handle sensitive and confidential situations.
  • Position continually requires demonstrated poise, tact, and diplomacy
  • Ability to timely and accurately enter and compile data
  • Energy, enthusiasm, and the ability to meet deadlines
  • High level of organizational skills and excellent attention to detail.
  • Creativity, initiative, combined with commercial awareness.
  • Knowledge of common public relations practices
  • Strong written (Email) and verbal communication skills
  • Highly organized with a systematic approach to detail-oriented work
  • Comfortable working in a deadline-driven environment
  • Ability to work independently and act on one's own initiative
  • Problem solving
  • The primary work environment is an office.
  • Lifting less than 25% of the time
  • Reading
  • Color distinction
  • Acuity
  • Sitting greater than 50% of the time
  • Talking
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Inside Sales Representative

Triangle Fastener Corporation

Madison, TN 37115

New, Posted 13 hours ago
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General Manager

MAK Holdings, LLC

Madison, TN 37115

Requires TravelHealth InsurancePaid Time Off

  • 15+ years of progressive operations leadership experience or equivalent experience
  • Minimum of 5 years managing full P&L; responsibility for a multi-department or multi-company platform.
  • Proven track record leading organizations or business units with $15M–$50M in annual revenue.
  • Direct experience managing teams of 30 to 100+ employees.
  • Deep operational expertise in restoration, construction, home services, or specialty trades.
  • Executive experience at major platforms such as SERVPRO, BELFOR, ServiceMaster, or BluSky.
  • Demonstrated success implementing management systems, SOPs, and financial scorecards.
  • Mandatory Licenses & Certifications: Valid Driver's License
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Traveling Retail Merchandiser

SAS Retail Services

Nashville, TN 37209

$13.75/hr
Requires TravelHealth Insurance

  • This is a traveling position that requires regular travel as a primary requirement of the role.
  • Travel roles may require various degrees of travel up to 50% or more of the time.
  • You're 18 years or older
  • Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
  • Have reliable transportation to and from work location
  • Interested in traveling within and outside of your home state, with overnight hotel stays
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CDL A Local Delivery Truck Driver

FreshPoint

Lebanon, TN 37088

~ 37 min Onsite

  • 21+ years of age.
  • Pre-employment background check and drug screen.
  • License to drive - valid Class A Commercial Driver License (CDL) with a clean driving record.
  • Ability to read and speak the English language sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records.
  • Touch freight – may need to lift, push or move product weighing an average of 40-60 pounds and as much as 100 pounds repeatedly.
  • Flexibility – overtime as required, weekends and holidays as business needs require.
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