2044 It Service Management Analyst jobs in Nashville,TN

Up to USD $15 per hour, paid weekly

Earn up to USD $15 per hour

On average, contributors earn an additional 7.5% through Missions — Outlier's version of surge pricing. The top quartile boosts their earnings by an average of 11%.

Payments are processed weekly on Tuesdays, covering tasks completed during the previous pay period (Tuesday to Monday at midnight UTC), via PayPal, AirTM, or ACH transfer.

Rates vary based on expertise, skills assessment, location, project need, and other factors.

For example, higher rates may be offered to PhDs.

For non-core work, such as during initial project onboarding or project overtime phases, lower rates apply.

Additional incentives data is based on payments made in the past six months and is updated quarterly.

Certain projects offer incentive payments.

Free access to leading LLMs, worth $200+/month

Flexible, no minimum hours

Work flexibly from anywhere, anytime, with no minimum hours. Set your own schedule, whether that's five or 40+ hours per week.

English speakers

A valid ID and mobile phone from your country of residence

An up-to-date resume that highlights your expertise

A LinkedIn profile showing your educational background and work experience

Currently accepting applicants from:** Australia, Canada, Ireland, New Zealand, United Kingdom, and United States.

You must be authorized to work in your country of residence.

Fluent English speaker

Experience writing short, evidence-based explanations or reviews

Nice to have: Pursuing or holding a Bachelor's degree or above

Competitive compensation package

Medical and dental insurance

Company-sponsored life insurance

Retirement security savings plan

Short- and long-term disability programs

Tuition assistance

Bachelor's Degree in Information Technology Management or Computer Science, or equivalent experience.

Minimum of 4 years of contact center, telephony, or unified communications related work experience.

CCaaS or on-premises contact center platform experience.

Knowledge of Workforce Management principals and contact center related KPIs.

Intermediate to expert level in Excel

Understanding of API's, XML, and IVR logic

Basic understanding of JavaScript.

Needs understanding of SFTP serves and data management.

Basic understanding of Postman and Powershell

Five9 preferred.

Contact center or agent experience is preferred.

Bilingual in English/Spanish is preferred.

Intermediate knowledge of Salesforce is preferred

Campaign dialing modes, list dialing modes, and list priority are a plus.

Experience in AI implementation/Smart front Door Solution – as a preferred qualification

Up to USD $15 per hour, paid weekly

Earn up to USD $15 per hour

On average, contributors earn an additional 7.5% through Missions — Outlier's version of surge pricing.

The top quartile boosts their earnings by an average of 11%.

Payments are processed weekly on Tuesdays, covering tasks completed during the previous pay period (Tuesday to Monday at midnight UTC), via PayPal, AirTM, or ACH transfer.

Rates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates apply. Additional incentives data is based on payments made in the past six months and is updated quarterly. Certain projects offer incentive payments. Please review the payment terms for each project.

Free access to leading LLMs, worth $200+/month

Flexible, no minimum hours

Work flexibly from anywhere, anytime, with no minimum hours. Set your own schedule, whether that's five or 40+ hours per week.

A valid ID and mobile phone from your country of residence

An up-to-date resume that highlights your expertise

A LinkedIn profile showing your educational background and work experience

Currently accepting applicants from: Australia, Canada, Ireland, New Zealand, United Kingdom, and United States.

You must be authorized to work in your country of residence.

Fluent English speaker

Experience writing short, evidence-based explanations or reviews

Nice to have: Pursuing or holding a Bachelor's degree or above

$16.75 per hour weekly pay.

Through our award-winning training program, we'll teach you how to:

Hands-on training for the potential to become a Service Center Manager within 18-24 months.

13 paid credit hours/year at WilmU, covering partial enrollment over two semesters.

Paid time-off availability

Back-up child and elder care

Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions.

Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.

Company-provided uniforms and tools

50% discount on VIOC automotive services

401(k) savings plans with a 100% match up to 5%.

No late-night hours, holidays off

Schedule flexibility (Weekend availability is likely, but we ensure you don't work late nights or holidays)

This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions

English fluency in reading, writing, and speaking

Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds

Crouch, bend, twist, and work with your hands above your head

Be comfortable working in a non-climate-controlled environment