7+ years of progressive human resources experience, including HR operations, employee relations, compliance, HR business partnership, and HR administration.
3+ years of experience leading people, including coaching, prioritizing work, developing talent, and driving accountability for results.
Demonstrated experience advising senior leaders on complex people matters, organizational effectiveness, workforce planning, employee relations, and business-aligned HR solutions.
Strong knowledge of federal, state, and local employment laws and experience applying HR policies, compliance requirements, and risk mitigation practices in a business environment.
Experience managing employee relations matters, including investigations, performance concerns, corrective action, conflict resolution, policy interpretation, and documentation.
Experience with job architecture, including job descriptions, role profiles, job leveling, career frameworks, and alignment with compensation and talent processes.
Experience supporting organizational design efforts, including structure reviews, role clarity, workforce alignment, and change management considerations.
Ability to develop, improve, and administer HR processes, workflows, tools, templates, reporting, and documentation standards.
Ability to analyze data, identify trends, assess risk, develop recommendations, and present clear, practical solutions to senior leaders.
Advanced proficiency with Microsoft Office products and experience with HRIS, case management, reporting, or other HR technology platforms.
Flexibility to occasionally work additional hours based on business needs, employee relations matters, compliance deadlines, organizational initiatives, or special projects.
Ability to travel occasionally to support business meetings, franchise support, training, or organizational initiatives.
Capacity to work onsite at SERVPRO Headquarters in Gallatin, Tennessee.
Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field required.
