2624 Program Analyst jobs in Nashville,TN

Competitive compensation package

Medical and dental insurance

Company-sponsored life insurance

Retirement security savings plan

Short- and long-term disability programs

Tuition assistance

Bachelor's Degree in Information Technology Management or Computer Science, or equivalent experience.

Minimum of 4 years of contact center, telephony, or unified communications related work experience.

CCaaS or on-premises contact center platform experience.

Knowledge of Workforce Management principals and contact center related KPIs.

Intermediate to expert level in Excel

Understanding of API's, XML, and IVR logic

Basic understanding of JavaScript.

Needs understanding of SFTP serves and data management.

Basic understanding of Postman and Powershell

Five9 preferred.

Contact center or agent experience is preferred.

Bilingual in English/Spanish is preferred.

Intermediate knowledge of Salesforce is preferred

Campaign dialing modes, list dialing modes, and list priority are a plus.

Experience in AI implementation/Smart front Door Solution – as a preferred qualification

Up to USD $15 per hour, paid weekly

Earn up to USD $15 per hour

On average, contributors earn an additional 7.5% through Missions — Outlier's version of surge pricing.

The top quartile boosts their earnings by an average of 11%.

Payments are processed weekly on Tuesdays, covering tasks completed during the previous pay period (Tuesday to Monday at midnight UTC), via PayPal, AirTM, or ACH transfer.

Rates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates apply. Additional incentives data is based on payments made in the past six months and is updated quarterly. Certain projects offer incentive payments. Please review the payment terms for each project.

Free access to leading LLMs, worth $200+/month

Flexible, no minimum hours

Work flexibly from anywhere, anytime, with no minimum hours. Set your own schedule, whether that's five or 40+ hours per week.

A valid ID and mobile phone from your country of residence

An up-to-date resume that highlights your expertise

A LinkedIn profile showing your educational background and work experience

Currently accepting applicants from: Australia, Canada, Ireland, New Zealand, United Kingdom, and United States.

You must be authorized to work in your country of residence.

Fluent English speaker

Experience writing short, evidence-based explanations or reviews

Nice to have: Pursuing or holding a Bachelor's degree or above

An incentive plan

Generous health, and well-being programs

A 401(k)

Career development opportunities

Tuition reimbursement

Flexible work

Time off allowances

Strong foundation in actuarial modeling, pricing, and risk analysis within property/casualty insurance

Experience analyzing portfolio performance, profitability, and business drivers

Ability to work with incomplete or evolving datasets

Experience working with data tools and programming languages (e.g., Excel, SQL, Python, R, or similar)

7+ of actuarial, pricing, or analytical experience within insurance or reinsurance

Bachelor's degree in Actuarial Science, Mathematics, Statistics, Finance, or related field required

Experience in property, E&S;, or specialty lines strongly preferred

Exposure to MGA / delegated underwriting environments a plus

Progress toward CAS credential (ACAS/FCAS) or equivalent actuarial qualification preferred