Windows 10
Desktop
Active directory
Help desk
Experience working in an ITcall center or service desk environment to effectively manage call volume and ticket prioritization.
Knowledge of Active Directory, including account management, password resets, and navigation across organizational units.
Experience with device support, including iOS setup, troubleshooting, and deployment of mobile devices.
Familiarity with video conferencing tools such as Microsoft Teams, Cisco WebEx, and Cisco Presence solutions for end-user support.
Experience using ticketing systems such as ServiceNow to track, document, and manage service requests.