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      Health InsurancePaid Time OffRetirement Benefit
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      IT Help Desk Technician — Level 1 Support

      A1FED

      Washington, DC 20011

      Onsite

      • Effective communication abilities
      • Full-time position operates during business hours from 8:30 a.m. to 5:30 p.m. local time, Monday to Friday
      • Windows 10 troubleshooting
      • Active Directory management
      • 2-5 years of experience in end-user support in a Microsoft-centric environment
      • Level 1 IT Help Desk Technician
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      $18/hr
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      IT Helpdesk Engineer

      Datawatch Systems

      Bethesda, MD 20817

      $65,000/yr
      HybridEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

      • Experience with managing users in Active Directory and Office 365 Exchange Online
      • The ability to deliver excellence independently and collaboratively
      • The Schedule is Monday - Friday, 8-4/9-5. Part remote - part onsite
      • Strong hardware and software troubleshooting skills
      • A minimum of 2 years of IT Service Desk experience or equivalent
      • Experience working with Desktop Operating System Imaging solutions
      • The ability to communicate clearly: you can explain just about anything to anyone and you are comfortable communicating with clients over the phone and in writing
      • Hands-on experience with the following technologies: Windows Server, Active Directory, Azure Virtual Desktop Remote Desktop, DNS, DHCP, Office365, VoIP and Microsoft Office Applications
      • Demonstrate proficiency with Microsoft Windows 11 Operating Systems
      • Strong documentation skills
      • Troubleshoot basic LAN, Internet and VPN connectivity issues
      • Strong customer service skills and a passion for creating an un-matched customer service experience
      • It would be helpful to have one of the following industry related certifications: CompTIA: A+, Network +, Microsoft: MTA, MCSA-Office365, MCSA-Windows Server, MCSE-Server Infrastructure, MCSE-Exchange Server
      SmartExplore AI is experimental.

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