554 Analytics Engineer Observability Tooling jobs in New York,NY

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Senior Vice President, Infrastructure Engineer

BNY

New York, NY 10007

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New York Field Service Manager

Eastern Communications

Long Island City, NY 11101

$85,000-$120,000/yr

~ 10 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

5+ years of experience in service management, field operations, or technical leadership within LMR, RF, telecommunications, or critical communications industries.
Proven ability to lead and develop field service technicians in a fast-paced environment.
Expertise in resource management, scheduling, and service forecasting.
Strong communication and interpersonal skills, with the ability to collaborate effectively with customers, engineers, and internal teams.
Experience with ERP systems such as NetSuite for tracking service operations, work orders, and inventory.
High-level understanding of Land Mobile Radio (LMR) systems, or the ability to learn quickly, enabling effective leadership in troubleshooting and issue resolution.
Proficient in diagnosing system challenges, optimizing configurations, and implementing solutions in collaboration with technicians, engineers, and project managers.
Analyzes system test results and technician reports, leveraging team expertise to direct issue resolution and ensure compliance.
Oversees system installations and maintenance, ensuring all work meets all requirements.
Evaluates service quality and performance, working with cross-functional teams to implement corrective actions and optimize configurations.
Maintains accurate documentation of all service activities and customer interactions.
Utilize ERP systems such as NetSuite to track work orders, manage inventory, and analyze service center performance.
Experience with workload forecasting, staffing planning, and technician scheduling.
Analytical and problem-solving mindset, using data-driven insights to optimize service operations.