2637 Ela Intervention Specialist jobs in New York,NY

$25.00 - $29.00/hr.

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan

Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D; for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

35-hour week from 10:00 to 18:00

Work onsite in Hudson Yards five days per week for at least the first six months, adhering to the scheduled hours of 10:00 to 18:00

At least 25 years of service desk support experience in a corporate environment.

Strong troubleshooting experience with Windows 11 operating systems.

Strong troubleshooting experience with Microsoft Office, including Office 2016 and Microsoft 365.

Experience supporting VPN solutions and resolving remote connectivity issues.

Experience supporting mobile devices such as smartphones and tablets in a corporate environment.

Experience with mobile device management (MDM) solutions, including MobileIron and Intune.

Experience taking initial calls from end users and providing first-line support.

Experience working with an IT ticketing or IT service management (ITSM) system

Ability to work onsite full-time and adhere to a structured 35-hour work week.

Experience supporting Outlook and Exchange Online in a corporate environment.

Experience with Citrix-based environments and remote application delivery.

Experience supporting Zoom or similar video conferencing platforms.

Experience with iManage or other document management systems, particularly in a legal context.

Ideally Ivanti