392 Encoder jobs in New York,NY

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Testing Engineer

Hytorc

Mahwah, NJ 07430

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Branch Operational Manager

First Commerce Bank

Englewood, NJ 07631

~ 20 min Onsite

Bachelor's degree in business administration, Finance, or a related field
A minimum of five (5) years' related experience in banking operations, with at least two (2) years in a managerial role
Proficient in English, reading, writing, and grammar skills
Proficient analytical, mathematics skills, and accounting skills
Proficient communication, interpersonal relations, and customer service skills
Proficient PC skills including knowledge of job-related software applications
Ability to operate various office machines
Demonstrated leadership and supervisory skills
The Branch Operations Manager is responsible for overseeing the operations and service functions of the branch, ensuring compliance with security and operational policies
Proficiency in banking software and risk management is essential
Directly supervises branch staff to ensure efficient and accurate banking services as follows
Ensures that staff are providing complete and accurate debit and credit services to customers
Ensures that all debits and credits, balancing, and operational activities are done efficiently and according to policy; this includes the activities of branch personnel, ATM services, and other banking activities
Ensures that all staff work as part of the customer service team and take advantage of new business referral opportunities, expand existing customer relationships, and enhance customer relationships
Ensures that all staff follow customer service standards
Ensures the coordination of work, i.e., makes certain that the work of the branch is coordinated with other positions in the branch office, with centralized operations personnel, and other Bank departments
Conducts monthly audits and assists the Assistant Branch Manager with other audits and operational duties as needed
Ensures accurate preparation of various reports
Ensures that all staff have an adequate supply of cash to conduct business; maintains the level of cash according to approved cash management policies
Manages and balances vault, cash shipments, reconciliations, and cash transfers
Balances night depository activity and ATM machines
Ensures timely review of various branch reports for accuracy
Ensures timely submission of required reporting
Participates in weekly branch meetings
Participates in branch planned meetings
Operates as a backup to the others part of management team
Performs all branch staff duties
Participates with the Assistant Branch Manager in establishing specific goals for the branch; implements strategies to achieve these goals
Determines work procedures, prepares work schedules, and expedites workflow
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; ensures that branch staff adhere to the same
Directly supervises assigned personnel as follows
Assists in the selection of new personnel as appropriate
Makes provisions for the proper orientation and training of new personnel; trains new personnel as required
Reviews employee performance throughout the initial probationary period and on a regularly scheduled basis thereafter
Organizes, schedules, and distributes work among assigned personnel
Keeps personnel informed of pertinent policies and procedures affecting the branch office/or their jobs; creates an atmosphere in which upward communication from employees is encouraged
Administers personnel policies and procedures as established by Bank policy
Communicates with the other supervisors, and appropriate staff personnel to integrate activities
Provides timely reporting to appropriate groups or individuals
Communicates effectively with BM, ABM, USM, Regionals, and Back Office
As the BOM, you will be expected to uphold basic service standard as well as our service standards, which emphasize integrity and professionalism in all interactions
You will strive for efficiency and operational excellence in every process, while maintaining a customer-centric approach to guarantee a seamless and positive banking experience
We encourage innovation to enhance service delivery and operational processes
Our work environment fosters teamwork and mutual respect, promoting collaboration and support
You will take accountability for your actions and decisions, ensuring transparency
You will greet customers with a friendly and welcoming energy, making them feel comfortable and uplifted, like friends who look forward to seeing us again
You will balance speed and accuracy, completing tasks briskly without compromising quality
You will eagerly find solutions by understanding problems, considering options, choosing the best solutions, and seeking help when needed
You will follow through on tasks, collaborating with colleagues and staying in communication with customers until situations are resolved
Lastly, you will delight in creating a fun and lighthearted environment, making customers smile and laugh, both within the bank and the communities we serve

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