High School diploma or equivalent.
Minimum of four years of experience in designing, implementation, and supporting VoIP telephony infrastructure and contact center solutions.
Strong working knowledge of enterprise telephony and contact center platforms
Solid understanding of VoIP fundamentals and the network principles that support them.
Working knowledge of related enterprise systems such as:
* Video surveillance platforms (e.g., OpenEye).
Access control systems (e.g., Brivo).
AV conference room systems and control technologies.