Deep understanding of Salesforce features, functionality, and limitations, including Sales Cloud, Service Cloud, Marketing Cloud, etc.
Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.
Extensive experience with Salesforce data management, including creating and updating fields, page layouts, custom objects, reports and dashboards to support business processes and needs
Proficient in analyzing business processes and requirements, and translating them into technical solutions.
Knowledge of data migration, data quality, and data governance in the context of Salesforce.
Ability to troubleshoot issues, propose solutions, and optimize Salesforce for better performance.
Must have 2 years of previous business analyst experience developing detailed business & functional requirements, conducting User Acceptance Testing and end user training.
Previous experience developing requirements for CRM projects or implementation.
Previously responsible for point and click administration of mission-critical systems (ex, ERP, CRM, CMS, etc.).
Previous education experience, specifically in the areas of focus.