3+ years of technical support, desktop support, field services, service desk, or related IT support experience
3+ years of experience supporting end users in person and managing support activities through a ticketing platform
3+ years of experience diagnosing and resolving hardware, software, application, operating system, and network-related issues
Access to reliable transportation
Experience providing hands-on IT support in clinical, healthcare, enterprise, or distributed location environments
Working knowledge of ServiceNow or similar ticketing systems, including incident handling, service requests, ticket documentation, follow-up, and escalation practices
Ability to troubleshoot and resolve issues related to desktops, laptops, operating systems, hardware components, peripherals, and replacement parts
Experience supporting enterprise applications, Microsoft 365 tools, Outlook, Teams, OneDrive, SharePoint, VPN or remote access tools, antivirus software, and vendor software packages
Ability to troubleshoot wired and wireless connectivity issues and understand basic TCP/IP, DNS, DHCP, VPN, and enterprise network support concepts
Ability to support clinic technology workflows, equipment refreshes, onboarding activities, and readiness needs for day-to-day operations and clinical events
All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Candidates are required to pass a drug test before beginning employment.
