3+ years of experience in Desktop Support, Help Desk, Systems Administration, or Technical Support roles.
Strong experience supporting Windows 10/11 and Microsoft-based environments.
Knowledge of hardware troubleshooting, configuration, and deployment.
Understanding of networking fundamentals, including IP addressing, subnetting, DNS, DHCP, and network connectivity troubleshooting.
Experience working with remote support tools such as TeamViewer, Bomgar, or similar platforms.
Ability to diagnose and resolve complex technical issues in a fast-paced environment.