13 years of experience in Desktop Support, IT Support, Help Desk, Network Support, or a similar technical role.
Hands-on experience with Active Directory, including user administration and password resets.
Strong Windows desktop troubleshooting skills.
Working knowledge of fundamental networking concepts, including:
* Basic LAN/WAN troubleshooting
Experience troubleshooting network connectivity using tools such as ping, ipconfig, and traceroute.
Experience supporting mobile devices such as Chromebooks and iPads.
Strong hardware, software, and workstation troubleshooting skills.