4+ years of experience providing hands-on desktop support and end-user technical support.
Proven ability to independently troubleshoot and resolve:
* Desktop and laptop hardware issues
* Windows operating system issues
* Software and application problems
* Peripheral device failures
* Network, Wi-Fi, cellular, and connectivity issues
Strong understanding of:
* IP Addressing
* DHCP
* DNS
* Active Directory
* Computer account management
* Security groups
* Network shares
* Network printing
Experience troubleshooting and supporting Windows 11.
Candidates must possess at least one of the following:
* CompTIA A+ Certification
* Technical support certifications such as Dell DCSE, HDI Desktop Advanced Support Technician, Microsoft MTA, or equivalent
* Bachelor's degree in Information Technology or a related field with a focus on client-side support
Desktop Support
Windows 11 Troubleshooting
Hardware & Software Support
Active Directory
Network Connectivity Troubleshooting
DHCP / DNS / TCP/IP
VPN Support
Ticket Documentation
Endpoint Management
Multi-Factor Authentication
Ivanti
BitLocker
Microsoft Office Support
End User Computing (EUC) Support