A Bachelor's degree in Computer Science / Information Technology (IT) / Networking / Electronics or a related STEM field of study, or equivalent relevant professional experience in the industry along with industry standard certifications.
At least 8 or more years of enterprise endpoint engineering, modern desktop administration, or endpoint management experience.
5+ years of hands-on Microsoft Intune administration and engineering experience supporting Windows and mobile platforms.
3+ years of experience with Microsoft Entra ID (Azure AD), including Entra ID Join and Hybrid Entra ID Join implementations.
2+ years of enterprise iOS/iPadOS device management experience using Intune and Apple Business Manager.
Strong expertise in Microsoft Intune, Windows management, Windows Autopilot, compliance policies, application packaging and deployment, and endpoint lifecycle management.
Experience migrating SCCM and Group Policy-managed environments to cloud-native Intune management.
Knowledge of Apple Business Manager, Mobile Device Management (MDM), Mobile Application Management (MAM), and enterprise iOS deployment practices.
Experience with Conditional Access, Microsoft Defender for Endpoint, BitLocker, endpoint security baselines, compliance reporting, and governance requirements.
Proficiency in PowerShell automation, Microsoft Graph, reporting, troubleshooting, and root cause analysis.
Experience with ServiceNow or similar ITSM platforms, technical documentation, vendor engagement, roadmap planning, and stakeholder communication.